RETURNS

As a customer-based focused business, we strive to provide each and every customer with all the necessary details on each and every item available in our shop. Should you have a specific question about an item please do not hesitate to contact us for more information.

Returns are accepted within days 30 days from the date that the product was delivered to you. To start a return, click here to create an account.

Merchandise returned with the original security tag missing, detached or a damaged tag will not qualify for a full refund. All refunds will be credited to your original form of payment or a TYC eGift Card (gift cards cannot be redeemed for cash unless required by law). 

All returns are accepted at the sole discretion of The Yuppie Closet and may be refunded as a store credit. To add, any other additional item(s) must be included in the return, i.e. designer original price tag and/or The Yuppie Closet hangtag attached, original shoe box, heel replacements, shoe strings, handbag shoulder strap and accessories, authentication cards, and/or dust bag. Items must be unworn, unwashed, and unaltered with all internal and external garment tags intact. Shoes returned without the original box, a damaged box, or marked soles may not be accepted and will be returned to you.

If you return an item to us by U.S. mail, we usually receive it within 10–15 business days. Once the item is received, we will process your refund. Depending on your financial institution, refunds to your original form of payment can take up to one additional week.

Please make sure that shipper either scans your package in front of you to register your return pickup, or that you obtain a receipt from USPS if dropping the package off. Without a valid pickup or tender scan from USPS, or a valid drop-off receipt from USPS, your return shipment is not valid.

  • If you’re returning a gift, your refund will be issued as a TYC eGift Card, redeemable online at The Yuppie Closet.
  • If you paid with a TYC eGift Card, you’ll receive a TYC eGift Card via email with the credited amount. You should receive the TYC eGift Card within 48 hours of the completion of your cancellation. TYC eGift Cards cannot be redeemed for cash unless required by law.
  • If you paid with a card and a  TYC eGift Card, you will receive the refund in the exact form the items were purchased if all items are returned or canceled.  If the order is partially returned or canceled, your funds will first go to the credit or debit card used.
  • Please note, we cannot refund shipping charges.

Items indicated as “final sale”details.

The Yuppie Closet reserves the right to refuse returns of any merchandise that does not meet the above return requirements. 

The Yuppie Closet does not have a gift return policy at this time. Gifts are only refundable to the gift giver. To process a return, the gift giver is required to initiate the request.

Please note that The Yuppie Closet may not accept liability for any Products or other goods returned that may get lost in transit.

The Yuppie Closet monitors the number and condition of Products returned and orders cancelled by customers. Repeated returns or cancellations or violations of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your The Yuppie Closet account, membership and/or future orders being refused.

To return your item, you should mail your item to:

The Yuppie Closet
 9201 Edgeworth Drive #5170
 Capitol Heights, MD 20791-5170

A $8.95 return shipping charge will be deducted from your refund. When packing up your return, remove any old addresses or barcodes, and only include items from the same order. Please consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are non-refundable.

This Return Policy does not apply to the extent of any conflict with applicable law, and if there is any conflict between this Return Policy and our Terms, or Terms govern.  Please see our Terms for more information on certain statutory rights we or you may have regarding returns.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to the original method of payment. Please allow up to 7 business days for your refund to process. If rejected, your items will be returned back to you. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, you can contact us here. 

Sale items 

Only regular priced items may be refunded, unfortunately sale, clearand final sale items cannot be refunded. All sales are final.

Faulty Products

If the product is faulty when you receive it, please inform us within 7 days from the date that the product was delivered to you including a photo and short description of the fault. You can send us an email at help@theyuppiecloset.com. We will arrange a free return for a refund or replacement for you at no additional cost. Items which are damaged or as a result of normal wear and tear, by accident or through misuse will not be considered faulty.

Exchanges

We do not offer exchanges. For a different size or style, please organize a free return of your original order with us and place a new order via The Yuppie Closet.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive an eGift card for the value of your return. Once the returned item is received, an eGift card will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find it out about the return. 

Product Colors

We have made every effort possible to ensure the colors are displayed as accurately as possible. The Yuppie Closet cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item please contact us here prior to placing your order.